Box Office Purchase Policy

Our goal at Box Office is to make your purchasing experience easy, efficient and equitable.

Purchase Policy

Box Office sells tickets on behalf of promoters, which means Box Office does not set the ticket prices or determine seating locations. Policies set forth by our clients, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on Box Officeme.com are non-refundable only in case of events cancellation and per promoter regulations.

Occasionally, events are cancelled or postponed by the promoter for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the promoter may set refund limitations. Contact us for exact instructions.

For information about a purchase you've made, contact us on 0097143676520, quoting your order number given to you at the conclusion of placing an order.

Ticket Terms and Conditions

1. As an authorised ticket agent, Box Office sells tickets on behalf of the promoter or producer that produces the event for which you buy a ticket. We refer to the venue, promoter, or producer from whom we obtain tickets to sell to you as our "Event Partner". This ticket remains the property of the Event Partner and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price. The purchaser represents and warrants that the ticket is purchased for personal use only, and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by the Event Partner and its agents), and in particular, that the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion (including contests and sweepstakes) or for any other trade purposes. Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation. The Event Partner and its affiliates, successors, or assigns. Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

2. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.

3. We regret that tickets cannot be exchanged or refunded after purchase unless the performance is cancelled. If a performance is cancelled, ticket holders will be offered seats at any rescheduled performance (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled performance or the performance is not rescheduled a full refund. Full refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket booking fee. In order to claim your refund, please apply in writing to your point of purchase. You must enclose your unused tickets. The venue reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.

4. We will not be responsible for any tickets that are lost or stolen.

5. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue or Event Partner reserves the right to provide alternative seats to those specified on the ticket.

We regret that tickets cannot be exchanged or refunded after purchase unless the performance is cancelled. If a performance is cancelled, ticket holders will be offered seats at any rescheduled performance (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled performance or the performance is not rescheduled a full refund. Full refunds will be up to the face value of the tickets purchased plus the relevant per ticket booking fee. In order to claim your refund, please apply in writing to your point of purchase.